Support
Using the app
The screen turns off while I wear it. Wear mode keeps the screen awake for as long as it is open. Tap the kippa on the home screen to enter it. If the screen still sleeps, check that Battery Saver is off.
How do I get back out of wear mode? Swipe down.
How do I design my own kippa? Open Styles and tap the kippa you want to work on — one tap opens it in the designer. The "New style" tile at the top starts a fresh one.
Nothing happens when I tap the kippa in wear mode. Check that "Amen on tap" is switched on in Settings and that your media volume is up. Amen is spoken by your phone's text-to-speech voice; if you hear nothing, check that a text-to-speech engine is installed and enabled in your phone's Accessibility or Language settings.
My emblem will not move. Drag it with one finger, pinch with two to resize, twist with two to rotate. It stops at the stitched edge on purpose.
Purchases
I bought Plus on another phone. Make sure the Play Store on this phone is signed in to the same Google Account, then open Settings in the app and tap "Restore purchases". Purchases follow your Google Account, not your device.
Is there a subscription? No. iKippa Plus is a one-time purchase, and so is a single custom kippa. Nothing renews and there is nothing to cancel.
Can I get a refund? Within 48 hours of buying, you can ask Google directly: see Google Play's refund help page. After that, write to us with your order number (it starts with GPA and is in your Google Play receipt email) and we will look at it. We decide case by case, and a bug does not automatically mean a refund; see section 9 of the Terms. If something is broken, please tell us — we would rather fix it.
I was charged and Plus is not active. Try "Restore purchases" first. A purchase can take a few minutes to go through if the payment method needs approval. If it still does not work, email us with the app version from Settings and your order number and we will help you sort it out.
The serious bit
Can I use it as a real kippa? No. It is a joke — a good one, we hope. iKippa is not a religious article and satisfies no religious obligation. If it matters, wear a real one and ask your rabbi. The full Entertainment Only disclaimer explains why, and where the app should not be used.
Is a design of mine sent anywhere? No. Everything stays on your phone, and in your own Android device backup if you use one. See the privacy policy.
I think you got a detail of a style wrong. Please tell us. We would genuinely like to know.